A Final Message from HFTP Global President Neil Foster (2022-2023)
HFTP | Hospitality Financial and Technology Professionals
by Contributor
5M ago
Dear members and stakeholders, It’s hard to imagine a greater professional honor than to help lead an industry association which supported one’s earliest career steps. Reflecting on the past year, I’m filled with gratitude for your support and faith in the HFTP Global Board and Executive Committee, who are all as passionate as our stakeholders are to find genuine hospitality and community as the bedrock of our association. A year ago in Austin, optimism of renewal was in the air after years of isolation and distance, and it’s been reassuring to experience first-hand the strong chapters, thrivi ..read more
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The Promise and Challenges of Blockchain
HFTP | Hospitality Financial and Technology Professionals
by Contributor
5M ago
In an era defined by rapid technological change, the hospitality industry is no exception to the rule. The pursuit of innovation has become a competitive necessity, and it seems like every day, new technologies and innovations are vying for attention. Hotel tech and proptech vendors are pushing their solutions, while AR, VR, the Metaverse and NFTs all compete for the spotlight. What is fascinating, however, is that few people realize that most of these innovations are either based on or closely connected with blockchain technology. The fast pace of change highlights the need for adaptability a ..read more
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Meet the HFTP Global Board: Introducing Robert Mandelbaum
HFTP | Hospitality Financial and Technology Professionals
by Contributor
6M ago
In the vibrant world of hospitality, Robert Mandelbaum stands as a testament to a lifelong passion for the industry. As he embarks on this latest role as a Global Director within HFTP, Mandelbaum brings with him a wealth of experience and a profound understanding of the intricacies that define the hotel industry. His history of active involvement in various committees, coupled with an eagerness to be a hands-on contributor, reflects his commitment to driving meaningful progress within the association.  When did you first know you wanted to be in the hospitality industry and what is your f ..read more
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The HFTP Indy 500: 5 Attractions to Check Out at Annual Convention this October
HFTP | Hospitality Financial and Technology Professionals
by Contributor
6M ago
Nestled in the heart of the Hoosier State, downtown Indianapolis is home to a dynamic blend of history, culture and modernity. As the vibrant epicenter of Indiana’s capital city, this thriving district is a testament to the coexistence of tradition and progress. If you’re attending the HFTP 2023 Annual Convention this October, here are five top stops under a quarter mile (or 500 steps!) away from the conference worth checking out.  White River State Park  White River State Park (WRSP to its friends) is located immediately to the west of the JW Marriott Indianapolis and boasts a stunn ..read more
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Be Prepared: Legal and HR Updates for Club Leaders (A Preview)
HFTP | Hospitality Financial and Technology Professionals
by Contributor
6M ago
By: Brad Steele, J.D. As if dealing with your members’ demands is not hard enough, club leaders like you must also work to ensure your club — whether it’s a country, city, golf, yacht or other type of club — does not encounter legal issues from employees, members or guests. And that means you must make critical decisions about how to run your club without exposing it to more traditional (and even nontraditional) liability concerns. With such responsibility placed on so many club leaders’ plates, I’ve been asked to help HFTP members and stakeholders be better prepared to deal with the most impo ..read more
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Meet the HFTP Global Board: Introducing Tariq Valani
HFTP | Hospitality Financial and Technology Professionals
by Briana Gilmore
6M ago
In the ever-evolving realm of hospitality technology, HFTP welcomes a formidable new asset to its esteemed board in the form of Tariq Valani. With a distinguished track record in large-scale support projects and digital platform transformation during his time as a senior vice president at Accor and beyond, he brings a wealth of knowledge and penchant for strategic thinking that is bound to propel the association to new heights.  When did you first know you wanted to be in the hospitality industry and what is your favorite part? I didn’t – I actually ended up getting a job in the IT depart ..read more
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Meet the HFTP Global Board: Introducing Asif Ehsan
HFTP | Hospitality Financial and Technology Professionals
by Contributor
7M ago
In the dynamic landscape of hospitality finance and technology where innovation and expertise converge, Asif Ehsan, CHAE emerges as a beacon of leadership and vision. Coming from a tenured career culminating in his current role as financial controller of St. Francis Yacht Club, he brings a wealth of experience and a fresh perspective that promises to invigorate the association’s mission. Now, poised to steer the direction of HFTP as one of the newest additions to the esteemed Global Board of Directors, he stands as a catalyst for continued growth, setting the stage for a future defined by inno ..read more
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All About Engagement and Increasing Productivity in the Workplace (A Preview)
HFTP | Hospitality Financial and Technology Professionals
by Contributor
7M ago
As the hospitality industry ramps back up to pre-pandemic levels, the industry has struggled to follow-suit with reliable and sufficient staffing. The key is to nurture a mutually beneficial relationship with your employees and establish a rewarding workplace. Two sessions at the upcoming HFTP 2023 Annual Convention address how to best onboard new employees and how to turn a “quiet quitting” situation around. CREATE MEMORABLE ONBOARDING EXPERIENCESBy: Agnes DeFranco, Ed.D., CHE, CHAE+, CHIA, CAHTA and Arlene Ramirez, MBA, CHAE, CHE, CHIA, CAHTA In the hospitality field, we are experts at innov ..read more
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Find Your Voice and Master Assertive Communication in Hospitality (A Preview)
HFTP | Hospitality Financial and Technology Professionals
by Briana Gilmore
7M ago
Written by: Daniel Conti, Jr., CHAE+, LCAM Effective communication forms the bedrock of success in the intricate world of hospitality, whether you’re orchestrating behind the scenes or taking center stage in guest interactions. In this transformative session at the upcoming HFTP 2023 Annual Convention, titled “Finding Your Voice: Mastering Assertive Communication in Hospitality,” you will be equipped with the essential tools to expertly navigate challenges, establish well-defined boundaries and uphold cherished relationships—all while preserving your personal integrity. Polite Refusals Have yo ..read more
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Survey Report: How the Pandemic Gave a Boost to Guests’ Hotel Technology Usage, Satisfaction and Spending
HFTP | Hospitality Financial and Technology Professionals
by Contributor
8M ago
By: Agnes DeFranco, Minwoo Lee and Jihye Min  Any individual who has stayed at a hotel recently can attest that technology has become ubiquitous at every stage of the guest journey. From the booking process to check-in to guest room controls to the post-stay follow-up, guest services are supported by technology through and through. This evolution has been progressing over the last decade but was significantly accelerated by the COVID-19 pandemic which called for contactless processes. Once implemented, these automations were here to stay.   In 2020, when the lockdown just began ..read more
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