A Hotel Guide for Avoiding OTA Panic and Rate Parity Games
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
1y ago
OTAs are a fact of life in our industry. But there are so many negative feelings about them, constantly being stoked by hotel media, that it becomes difficult for hotels to form calm, cohesive OTA and rate-setting strategies. OTA-bashing articles surface every few months, no matter what cycle the travel business is in. These articles usually involve screenshots of OTA rates being lower than the hotel’s direct rates, leading to complete disgust and a ton of hate reading. Other times, these feelings of fear and loathing towards OTAs are triggered at conferences by speakers going for some cheap a ..read more
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Hotels Must Embrace Remote Work
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
2y ago
After my last pandemic-focused article, my inbox was flooded with queries about remote work. I had urged hotels to embrace remote work and stop putting geographical restrictions on hiring the best talent. Most of the emails I received questioned the long-term feasibility of remote work, especially for a hotel organization. I want to address some of these concerns and share some further thoughts on how work/office culture is already changing. Obviously, some jobs can never be performed remotely (front desk, housekeeping, etc). However, remote work is already having a direct impact on the hotel ..read more
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The Post Pandemic Hard Reset
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
2y ago
I wrote two articles during the pandemic, one around the beginning and one in the middle. It’s time to complete the trilogy. Our industry has been given a once-in-a-lifetime chance to fundamentally change itself. How we market, price and operate hotel assets needs to evolve to meet the changing market landscape. Here are my thoughts on how to make real changes in order to embrace the tremendous opportunities that lie ahead. Embrace the Hard Reset The hotel and travel industry was ground zero for the impact of global lockdowns: the hard reset button on the entire industry was pressed. A hard re ..read more
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RIP BookingSuite: Protecting Your Hotel’s Digital Assets
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
3y ago
On November 30th of this year, Booking/Priceline is shutting down its BookingSuite product, likely affecting hundreds of hotels worldwide. In short, they will stop running websites, booking engines, and revenue management software for their hotel clients. Even with the volume of hotels they amassed on their platform, the headache is clearly not worth it to them anymore. Sadly, they timed the shutdown during the toughest year on record for the hotel and travel industry. In addition to dealing with the pandemic, hotels on their platform now need to gather their digital assets and go vendor hunti ..read more
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Pandemic Pricing Principles for Hotels
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
3y ago
This is my second pandemic-themed article, following the last magnum opus on Hotel Marketing and Revenue Management in the Time of Pandemic. I was definitely hoping for things to be better by now. I still have a lot of optimism. However, for now, the hospitality and travel industry must continue to undergo a massive overhaul in how we think about and operate almost every single department. Owners, employees, brands and investors will continue to take a direct hit from an event that we thought was only possible in disaster movies. But there are things we can do to mitigate our losses. Pricing n ..read more
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Hotel Marketing and Revenue Management in the Time of Pandemic
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
4y ago
As I write my first article during a global pandemic, my title inspiration comes from the Columbian literary superstar, Gabriel García Márquez. COVID-19 has rapidly decimated the industry I have worked in for over 20 years. There have been hardships before, but this one seems darker and more insidious than anything we have seen before. Nobody knows exactly what lies ahead, but the current reality is that thousands of our hospitality industry colleagues – many in my own personal network – have lost their livelihood or taken huge cutbacks in compensation and benefits. March was a month filled wi ..read more
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Reality Check on Using Influencers for Your Hotel
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
4y ago
As social media marketing continues to evolve and grow, one of the questions hotel owners/managers consistently ask me is whether or not it makes sense to work with influencers. Personally, I strongly believe that social media is not good for your physical or mental health. I follow a strict “post it, log out” strategy. This is particularly relevant when I am trying to promote a speaking gig or share a new comedy tidbit. I don’t read comments, don’t follow, and don’t stay on social media beyond the time it takes me to post and quickly log out. Instead of citing dozens of studies that have been ..read more
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Hotel and Travel Conferences Need an Upgrade
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
5y ago
When it comes to hotel conferences and trade shows, I will go ahead and show my age by saying I have been to almost all of them. During the earlier part of my career, I was an attendee; later I became a speaker. After I received hotel revenue optimization enlightenment, I took it upon myself to go out and educate an industry that seemed perpetually stuck. Several hundred conferences later, a clear pattern has emerged. However, this pattern will need to change if events are to become truly relevant to the industry they serve. Below are some of my observations, and they might sound very familiar ..read more
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How Google Reviews Is Crushing TripAdvisor
Hotel Ecommerce & Revenue Optimization Specialist
by Vikram Singh
5y ago
An interesting trend has been brewing in the travel business. Quietly but surely, Google Reviews has been expanding their online review market share for brick and mortar businesses. Since hotels, inns and B&Bs are a 100% location-driven business, this change directly impacts both their revenue and branding. Online reviews left by strangers have become almost as trusted as personal recommendations. However, placing this much trust in reviews requires the user to be able to filter real reviews from fake ones. This sorting process can be extremely frustrating, especially on websites like Trip ..read more
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