The Truth about Employee Engagement Surveys
NBRI - Employee & Customer Surveys, Market Research Blog
by Dr. Jan West, Ph.D.
4y ago
Some employees view employee engagement surveys with a mixture of irritation and skepticism. Employees must take time from their busy days to answer survey questions, but research shows that many employees in the United States feel disconnected from their managers and company mission statements. They are concerned that their responses won’t make a difference in… The post The Truth about Employee Engagement Surveys appeared first on NBRI ..read more
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Measuring and Improving Customer Experience to Increase Profits
NBRI - Employee & Customer Surveys, Market Research Blog
by Dr. Jan West, Ph.D.
4y ago
Business executives and managers understand that happy customers are the key to strong profits, so it follows that the majority of businesses have employed customer satisfaction surveys to learn how to improve their customers’ experiences. Unfortunately, some companies may not understand customer surveys best practices. Thus, they may fail to effectively gather useful information about… The post Measuring and Improving Customer Experience to Increase Profits appeared first on NBRI ..read more
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Survey Research Informs Healthcare Decisions
NBRI - Employee & Customer Surveys, Market Research Blog
by Dr. Jan West, Ph.D.
4y ago
Have you completed these types of healthcare surveys? Sandy had surgery on her vocal cords and was an inpatient for four days. Before she was discharged, she was given a questionnaire and asked to describe her level of satisfaction with hospital services that included the admissions process, her hospital room, food service, nurses, physicians, tests,… The post Survey Research Informs Healthcare Decisions appeared first on NBRI ..read more
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Employee Satisfaction Surveys that Work
NBRI - Employee & Customer Surveys, Market Research Blog
by Dr. Jan West, Ph.D.
4y ago
If you want to have happier employees, you first need to find out what makes them feel unhappy or dissatisfied while at work. Most business owners and managers turn to employee satisfaction surveys to understand this dynamic. It does make sense that the best way to learn about what makes employees happy or unhappy is… The post Employee Satisfaction Surveys that Work appeared first on NBRI ..read more
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5 Tips for an Effective Customer Survey
NBRI - Employee & Customer Surveys, Market Research Blog
by Dr. Jan West, Ph.D.
4y ago
If your business revolves around customers, then the success of your business is a direct result of their satisfaction. When a customer is satisfied with the experience, service, or product you provide, that customer is more likely to return and also more likely to recommend you to others. Likewise, an unhappy customer is unlikely to… The post 5 Tips for an Effective Customer Survey appeared first on NBRI ..read more
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Free Vendor Selection Webinars
NBRI - Employee & Customer Surveys, Market Research Blog
by Ken West
4y ago
To make your vendor selection easier, we invite you to meet with one or more of our Organizational Psychologists, one or more of our Project Managers, and see a live demonstration of our awesome Platform! The post Free Vendor Selection Webinars appeared first on NBRI ..read more
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