As covered in Grasshopper's introduction to SMS compliance, the local number (10DLC) registration process has two primary objectives: Verify the business owner of a phone number is a legitimate business, and is not engaged in prohibited or illegal activities Ensure that the business gets consent from its customers to communicate with them by text message (the customers receiving texts have ‘opted in” to receive those texts) A lack of clear opt-in process (or “call to action”) can be one of the most common reasons for rejected registrations. Even if you only use texting to reply to customers ..read more

It wasn’t that long ago when the telephone existed solely as an analog communication instrument. From Alexander Graham Bell’s life changing invention to the iPhone revolution and Voice over Internet Protocol (VoIP) systems, phone technology has evolved dramatically — redefining the way we live, work, and do business.  The benefits of these innovations are transformative, particularly for small business owners with limited time and budget. But there’s a caveat: it’s also blurring the lines between our personal and professional lives.  The modern business phone solution for entreprene ..read more

The Grasshopper team is working hard to create an enjoyable experience for you and your business. And there's no better experience than when your workstreams are personalized, tailored and integrated to work effortlessly. Check out the latest Grasshopper product updates to help you build customer centric experiences. Effective Contact Management is the key to success Our latest offering, contact management, offers incredible flexibility in how you handle your business contacts. With features like contact sync and import, you can effortlessly bring all your contacts into one centralized locatio ..read more

  If you're a small business owner, entrepreneur, or basically any adult navigating the complexities of the modern world, chances are your cell phone is practically an extension of your hand. From juggling emails and scheduling meetings to fostering connections and keeping clients engaged, our reliance on smartphones has soared to unprecedented levels. But amid the stream of push notifications, emails, and app updates, there's a single, often overlooked number sequence attached to your phone that could save your bacon if your device goes missing or is stolen – the International Mobile Eq ..read more

Short Message Service (SMS) is a cost-effective channel for small businesses to reach, engage, and communicate with prospects and customers. Wireless carriers are introducing stricter regulations to protect consumer privacy as business texting grows in volume and popularity. Non-compliance with these legal requirements could result in penalties and blocked messages. Let's explore SMS compliance and what small business owners and entrepreneurs need to know to avoid legal and financial consequences. SMS Compliance: An Overview SMS allows users to exchange text messages between mobile d ..read more

  As a small business owner who wears many hats, you're often on the go and have to manage calls from various business numbers or extensions. Call forwarding can make your life much easier by redirecting calls to a convenient destination, such as another number, a different device, or a voicemail. Automatic call forwarding is a standard feature in most business phone systems. In particular, Voice over Internet Protocol (VoIP) services offer extensive capabilities to meet fast-evolving customer expectations. Here's what you need to know about this essential modern telecommunication feature ..read more

As a small business owner, you probably have a lot on your plate. You need to juggle taking care of existing customers, bringing in new business, and improving on your products and services — all with no or very little help. It’s no wonder you feel overwhelmed.  Yet, don’t feel like you’re alone. Eight out of 10 small businesses (defined as having fewer than 500 employees) actually have no employees at all. That’s 27.1 million companies out of 33.2 million small businesses registered in the U.S. With so many competing priorities, business development can often fall to the sidelines. However, h ..read more

For business owners and maxed-out marketing teams, keeping your business top-of-mind with customers can be a tricky juggling act. Rolling out new marketing initiatives. Keeping the social media algorithms happy with regular content. Sending out weekly newsletters and sales emails. It's a never-ending cycle of keeping up with the marketing machine. That's why many business owners, especially small business owners, add a toll-free vanity phone number to their marketing toolbox. A vanity phone number is remembered much more easily than a regular numerical phone number and can be a self-sustaining ..read more

It's not an accident that you've had that catchy little 1-800 jingle stuck in your head since 1997. The 1-800 number business has been booming for decades, and there's a reason that this tried-and-true marketing strategy has stuck around for so long. On an ever-evolving marketing landscape, your brand is your biggest asset, and a toll-free number for your business can be a powerful tool in building up that brand recognition and solidifying your unique position in the marketplace. Kick it up one notch and create a vanity number for your business and you'll be on your way to creating memorable m ..read more

If you are a small business owner, you have one thing in common with every other small business owner on the planet: You are obsessed with your bottom line. This is completely understandable. Small business owners do not have unlimited access to operating capital as corporate CEOs do. Your finances are likely tight, and you need small business solutions that save you money. One such solution is a cloud phone system for your small business. What is a cloud phone system? If you understand cloud storage, you understand a cloud phone system. Your company’s phone data is stored on a cloud server aw ..read more