Quality or Schedule–Which Has Priority?
How Effective Leaders Get Things Done
by geraldgraham
3w ago
After relationships went south with a major account, the general managerlamented, “My sales manager and production manager are acting like immaturethird graders arguing over who hit the glass window with the ball.” In a meeting to resolve the issue, the ..read more
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Do Not Protect Laggards From the Consequences of Their Behaviors
How Effective Leaders Get Things Done
by geraldgraham
1M ago
A frustrated staff member in a governmental agency commented to me, “Council members are supposed to get their agenda items to me by 12:00 noon on Wednesday so that I can get the agenda to all members by 8:00 a.m ..read more
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Influential People Persist
How Effective Leaders Get Things Done
by geraldgraham
1M ago
“Do you ever make formal proposals to change things in your company?” I asked a newly promoted young manager.   “All of the time,” she responded.  “Do you ever get a refusal?”  “Often.”  “What do you do when you get a ..read more
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Take the Pain Out of Terminations
How Effective Leaders Get Things Done
by geraldgraham
2M ago
After a couple of disappointing seasons, LSU officials met with their head football coach Ed Orgeron and said, “Coach things aren’t going so well. You’ve got $17 million remaining on your contract and we are going to give it to you ..read more
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Mission or Consequence Focused Accountability?
How Effective Leaders Get Things Done
by geraldgraham
2M ago
“I believe in strong discipline,” a leader said to me. “I expect my team members to do what they are supposed to do. We have policies and I enforce them.”  “Does that approach work for you?” I asked. “It does ..read more
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What Team Play Is and Is Not
How Effective Leaders Get Things Done
by geraldgraham
3M ago
A manager said to me, “Amina is not a team player.” “What is your opinion based on?” I asked. “She is not always agreeable and she seldom volunteers for certain action items.”  When I asked Amina about her commitment to ..read more
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How to Get Buy-In to Your Decisions
How Effective Leaders Get Things Done
by geraldgraham
3M ago
The CEO of a large financial organization asked me to visit each of their sixteen field offices to get input on a plan for expanding into new territories. Each of the first three managers I visited asked why I was ..read more
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The Secret Sauce to Improved Communication
How Effective Leaders Get Things Done
by geraldgraham
4M ago
“What do you think employees wish you would do better?” I asked a group of managers. “Communicate!” came the resounding response. Even if we communicated at warp speed, we would not meet everyone’s expectations; but improved relationships can help.   ..read more
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Leaders Avoid Confusing “Means” and “Ends”
How Effective Leaders Get Things Done
by geraldgraham
5M ago
“Ends” are the objectives and the processes that must be performed to achieve the objectives are the “means.”  Examples of objectives include deliverables such as:  perform 1,000 lab tests per week, ensure 95% of orders are in shipment within five ..read more
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Two Buckets of Leadership Tools
How Effective Leaders Get Things Done
by geraldgraham
6M ago
Leadership is a simple concept. Leaders consistently get others to do what they want them to do. Two contributors from different departments were discussing what they liked about their respective leaders. “He is clear about expectations.  He reports our performance ..read more
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