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The Ritz-Carlton Leadership Center
The Ritz-Carlton #Leadership Center offers courses, speakers and advisory..
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Our global Automotive and Transportation practice offers wide-reaching services designed to equip our clients with the tools and knowledge ..read more

No one likes to be lost– literally or figuratively. When colleagues or customers are seeking directions, ensure what you provide ..read more

Return on Experience (ROX) through Customer Relationships 84% of organizations working to improve the Customer Experience (CX) report ..read more

Closed questions do nothing to connect with customers or patients because they lead to “yes” and “no” answers. Avoid “do you” ..read more

Significant Stat 73% of customers repurchase if they are very satisfied by their problem resolution experience. Even in a highly- ..read more

Workplace friendships at work may seem like a potential distraction to productivity, but research from Gallup points out that employees ..read more

How do you handle employee burnout or engage employees who have lost their passion? Employee burnout is inevitable, or is it? The best ..read more

Ladies and gentlemen of The Ritz-Carlton exercise discretion when expressing themselves. As a professional, it’s always important to ..read more

60% of consumers favor a balance of price and service and will not accept low service levels in exchange for a cheap deal. In every ..read more

SCENARIO If you can’t master the basics, such as cleanliness in your workplace, how are your customers supposed to trust you to ..read more

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