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The Squawk Point - Service Improvement
The Squawk Point is dedicated to service improvement. It is full of ideas..
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False positive and false negative Lots of us are paid to make decisions: Maybe you decide how to treat a patient Maybe you decide if ..read more
How do you cope? I run (maybe it would be more accurate to say am loosely responsible for) a back office.  It provides a service to an ..read more
Cost cutting Definition : An effective short term financial fix that has long term consequences. These ultimately require more of the ..read more
When is your birthday? If you took everybody in the European Union and recorded the month of their birth, the split would look like ..read more
Preventing bad behaviour From the start of the industrial revolution to the mid 20th century, we British have used town gas. It lit ..read more
Standard work I found an interesting post about standardisation in public services.   The post argues that standardisation doesn’ ..read more
The land grab In the 17th and 18th centuries the European superpowers; Britain, Spain, France, Portugal and the Netherlands were racing ..read more
Continuous Improvement When he died last year Feodor Ingvar Kamprad was worth — depending on who you listen to —  somewhere ..read more
Shifting the burden Lord I have had a bad day!   I knew it was going to be a bad day when my diary showed I was stuck in back to ..read more
Never hire a crazy person They can’t be trusted… They are unpredictable They see the world differently They go where others won ..read more

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